Shipping, Cancellation & Returns Policy

Where can I track my shipment?

Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.

You can track the status of your package 24 hours after your order is dispatched from our warehouse or you can Email us at info@skillmatics.in and we’ll do it for you. You can expect a prompt response from us within a day with your updated shipping status.

These are our trusted courier partners:

 

How much am I paying for Shipping?

Nothing at all! Shipping is free and the price you see on the website is the price you pay (inclusive of taxes and shipping).


Where do we ship?

We ship all over India.


Returns & Refunds

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unopened, unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. You can email us at info@skillmatics.in to initiate a return transaction.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment for the original amount paid.


Cancellations

You can cancel your order by mailing us at info@skillmatics.in. However, if the product has already been shipped then we will require you to reimburse us for the shipping cost.


Exchanges (if applicable)

We entertain exchanges only if there are items missing from the box. If you wish to exchange your product, please send us an email at info@skillmatics.in and send your item to: 222A, Podar Chambers, 109 S.A. Brelvi Road, Fort, Mumbai – 400001.


Payment

Currently, we accept all valid debit cards, credit cards, wallet, and Net banking. Our payment partner is Paytm. We do not accept cash on delivery as a payment option.